Frequently Asked Questions

Check out our most Frequently Asked Questions here. Any other questions? Don’t hesitate to get in touch with us!

What kind of material do you use?
We use high strength steel plates and high-quality black paint. All our colors are metallic matte.

How can I hang my wall art?
Our products are delivered to you ready to hang. No need to require any assembly. You can easily hang it on your wall with a single nail or screw.

What are the shipping costs?
You don’t have to pay any extras. The shipping costs are on us!

Which country do you ship from?
We design and produce all of our art and ship from the Netherlands.

What is the delivery time?
We ship our products within 1-2 business days. Then the shipment takes usually 3-5 business days.

How can I track my order?
After we dispatch your order, we will send you a tracking number.

Are your products suitable for outdoor?
We have designed them for indoor. The products which are black can be used outdoor but, they can be need painting every 3-4 years because they can begin to rust after a while.

How can I cancel my order?
Please send an e-mail to hi@metalwallart.eu as soon as possible. We will then check whether the package has already been sent. If not, the order can be canceled free of charge.

Can I return my order?
Are you not completely satisfied with your order? Returns are no problem. You have 14 days to change your mind, so you can return within this period. Please note: the costs for returning are on you.

Where can I go with my complaint?
You can contact us to discuss your complaint. Of course we try to help you as best and as quickly as possible!